Frequently Asked Questions
Everything you need to know about our personalized fashion pieces.
How long does it take to engrave my jewelry?
Each piece is custom-crafted to order. Please allow 3-5 business days for our artisans to complete your personalized engraving before the item is shipped.
What is your return policy on personalized items?
Because engraved items are custom-made for you, they are final sale and cannot be returned unless there is a manufacturing defect or an error on our part.
Can I change the text after placing my order?
We begin the production process quickly. You can request changes within 2 hours of placing your order by contacting our support team; after that, we cannot guarantee modifications.
What materials do you use for your fashion accessories?
We use high-quality materials including 14k gold plating, sterling silver, and surgical-grade stainless steel to ensure your engravings remain crisp and the metal stays tarnish-free.
Do you offer international shipping?
Yes, we ship our personalized fashion collections worldwide. International delivery typically takes 10-15 business days depending on the destination and customs processing.
How should I care for my engraved jewelry?
To preserve the engraving, avoid harsh chemicals or abrasive cleaners. Simply wipe your jewelry with a soft microfiber cloth and store it in a dry place when not in use.